Important Update (from 1 July 2025): Under AHPRA and TGA rules, Please check our updated booking terms. Some patients may need to provide medical documents. See FAQs or booking form for details.
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Balnce Health is a clinic that provides patients access to telehealth consultations with authorised prescribers of alternative medicines.
Yes. We operate under the strict regulations of the TGA and AHPRA, Australian Digital Health Agency, and our prescribers are fully authorised to prescribe Alternative therapy medication up to S8s through Telehealth.
During the consultation your doctor will review your clinical history and suitability for alternative medication. If suitable, the doctor will prescribe you medication for alternative therapies. However there is no guarantee made that your consultation will result in a script.
No referral is needed. You can book a consultation directly on our website. However our Doctors may request certain clinical history from your regular GP or specialist.
If your pharmacy has requested a copy of your TGA approval or Approved Prescriber (AP) letter, please send your request to our support team at support@balnce.health or reach out via our chat.
At Balnce, we provide a complete, end-to-end ecosystem for your alternative healthcare needs. This includes access to our trusted partner pharmacies, who have years of experience delivering excellent service in this specialised space.
Once your script is issued, we send it directly to KarmaPharma, which is integrated with live stock updates from all our partnering pharmacies. You’ll receive a notification within an hour of your script being sent, along with a link to securely complete your payment and arrange for your medications to be delivered straight to your door.
This streamlined process means you no longer have to visit a community pharmacy that may not have your medication in stock, saving you from unnecessary delays or the hassle of waiting days for orders to arrive. You also avoid the added step of pharmacies requesting TGA Authorised Prescriber letters, as our partner network already manages this efficiently.
At KarmaPharma, we never charge above the recommended retail price (RRP) and always pass on any available supplier discounts to our patients.
Your script will be securely held, and you’ll receive a friendly reminder before your next renewal is due.
There is a minimal standardised delivery fee, but you’ll still save both time and money by avoiding the need to travel to a pharmacy. Plus, you can chat online with a pharmacist at any time for advice or questions about your medications.
We accept PayPal, as well as all major debit and credit cards through our secure online payment system.
Refunds may be available depending on the timing and reason for cancellation. Please contact our support team for help.
Please contact our team with proof of duplicate payment. If verified, we’ll issue a refund within 3–5 business days.
Please check your spam/junk folder. If it’s not there, contact our support team so we can send an SMS confirmation.
To reschedule your appointment, simply call, email, or chat with our support team. We’ll be happy to assist you in finding a new time that works for you.
Reach out to our support team via chat or email for follow-ups, prescription questions, or support requests.