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Frequently asked questions

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Balnce appointments

Making an appointment

What is Balnce?

Balnce is an integrative and holistic telehealth clinic. It is an online hub for integrative medicine practitioners to provide medical service to patients from around Australia.

Do I need an appointment, or can I just call for advice?

You can access Balnce doctors by appointment only.

Do I need a referral to make an appointment?

No. A referral is preferred, but not required. However, please bring as much of your medical history as possible. This will help the doctor assess you thoroughly.

How do I book a telehealth appointment?

You can book an appointment by clicking the ‘Book a consult’ button at the top of the Balnce website.

How does a telehealth appointment work?

You will speak to a doctor via the Balnce telehealth (online) platform. This means you can use video/audio over the internet to talk to them. Having a telehealth consultation is a convenient and effective way to see a doctor.

How long is an appointment?

Initial appointment: 30-45 minutes
Follow-up appointment: 15-20 minutes

What are Balnce's operating hours?

Appointments are available 24 hours per day, 7 days a week.

How often do I need to see the doctor?

Natural therapies require ongoing monitoring from a medical practitioner. You can expect to have multiple consultations when you begin treatment so the doctor can monitor how the treatment is working for you. Once a treatment plan is working well, appointments can be less frequent.

Will my doctor stay the same throughout my treatment?

If you are happy with your doctor, and feel your needs are being met, we recommend you see the same doctor for each appointment. We do our best to make sure that can happen, but it is not guaranteed.

Can I choose a female or male doctor?

Yes, you can choose whether to speak to a female or male doctor. This is subject to availability and is not guaranteed.

What happens to my personal details?

Your medical records and personal information will only be viewed by your doctor(s) and authorised staff. Your data is encrypted and will always be protected. To learn more, please read our Privacy Policy.

Our doctors

Will I speak to a qualified doctor?

Yes. Balnce doctors are fully qualified, insured and registered in Australia, and have advanced natural medicine expertise.

Where are your doctors located?

All Balance doctors are located in Australia.


How do I receive my prescription?

If your practitioner prescribed using eScript software, you will receive the eScript via SMS/email and it contains a token that the pharmacy scans to retrieve your script information. Ongoing repeats require the pharmacy to issue you a new token via SMS/email. The pharmacist will require a copy of your TGA approval, which the clinic is happy to send directly to the pharmacy.

Some patients will be issued non-eScripts and these can be sent directly to your pharmacy of choice accompanied with your TGA approval documents.

Where can I collect my medication?

You are free to nominate a pharmacy of your choice. Please notify the clinic and the team can arrange your TGA approval documents to be sent to your pharmacy. You will need this prior to dispensing any new medication.

How frequently do I need a repeat script?

This will vary on a case-by-case basis as it depends on what dosage your doctor prescribes.


How much does an appointment cost?

  • Initial consultations: $89
  • Follow up consultation: $49
  • Script renewal consultation: $45

Are my appointments bulk billed?

No. Medicare may contribute to the cost of some appointments for eligible patients, but there is an out-of-pocket cost for all appointments.


Do I need a Medicare card for my appointment?

Yes, a Medicare card is needed to access our services.

I am an Australian citizen currently overseas, can I book a telehealth appointment?

No. For legal reasons we cannot offer telehealth services to patients outside Australia.

About integrative medicine

What is integrative medicine?

Integrative medicine is when natural medicine is used alongside traditional medicine. Also known as holistic health, it views an individual’s health condition as a combination of all symptoms – as opposed to isolated symptoms. This approach focuses on multiple parts of health, including:

  • Physical
  • Emotional
  • Social
  • Spiritual
  • Mental

Are there in risks of integrative medicine?

Some treatments used in integrative medicine can interact with other prescription medicines, alcohol and drugs. It is important to speak to your doctor if you are using any medicines, alcohol or drugs, to learn about any potential risks and side effects.

Still looking for answers?
Contact Balnce