At Balnce Health Pty Ltd, we respect your right to privacy and are committed to protecting your personal information.
We are required to handle your personal information in accordance with the Australian Privacy Principles (the APPs) contained within the Privacy Act 1988 (Cth) (the Act) and other applicable privacy and health records laws (for example, Health Records Act 2001 (Vic)).
Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not. Examples include your name, address, telephone number, email address and profession or occupation.
Sensitive information is a subset of personal information and includes a person’s health information.
Unless otherwise specified, a reference to “personal information” in this policy means both personal information and sensitive information.
The purposes for collecting personal information include to arrange and conduct our business, understand our audiences and provide you with requested services.
We may collect the following personal information:
If you are using Balnce to seek a consultation with a doctor or other practitioner or are using the Balnce client platform, we may also collect information about your medical history and medical conditions (if any). This may include: medications (past and current), allergies, your use of complementary medicines and medicinal cannabis, any side effects or adverse events, immunisations, social history, family history, risk factors, and test results.
We may collect the name, contact details and AHPRA number of health professionals.
We will try to collect your personal information directly from you, unless it is unreasonable or impracticable to do so.
We will only collect sensitive information (including health information) with your consent.
We collect personal information through:
We may collect personal information from other sources including:
We will primarily use your information to provide you with our services and functions.
We may use your personal information for the following other purposes.
Administrative and business purposes
Research and service improvement
These activities may be conducted by Balnce or by a third party.
Assessing job applicants
Where we disclose personal information to third parties, including contractors, we endeavour to require that these third parties respect your right to privacy and comply with the Act. We may disclose your personal information to:
We may send you communications and information about medical conditions, clinical trials, research, events, products and services that we consider may be of interest to you.
These communications may be sent in various forms, including mail, SMS and email.
If you indicate a preference for a method of communication, we will endeavour to use your preferred method.
You may opt-out of receiving communications from us at any time. You can do this by contacting us or using opt-out facilities provided in the communications. We will then ensure that your name is removed from our mailing list.
We aim to ensure that all personal information collected is accurate, complete and up to date. To help us achieve this objective, please contact the Privacy Officer if any of your details change.
You have a right to request the correction of your personal information held by Balnce. If you believe that the information Balnce holds is not accurate, complete or up-to-date, please contact the Privacy Officer on firstname.lastname@example.org in order to have the information corrected. You will not be charged a fee for the correction of your information.
You have a right to request access to any personal information we hold about you. You can request access at any time by contacting the Privacy Officer. Where we grant access, we will try to provide you with suitable means of accessing the information (for example, via mail or email). We may charge you a fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge a fee making the request.
We may refuse your request for access where authorised or required by law. For example, we must refuse access where granting access would unreasonably interfere with the privacy of others. We will provide written reasons for any refusal of an access request.
We take reasonable steps to ensure your personal information is protected from misuse and loss and from unauthorised access, modification or disclosure. Your personal information is generally stored electronically on our software or systems or on those of our third-party service providers. Your information will be stored on servers in Australia. All electronically stored data is encrypted. Passwords are transmitted but never stored. Some personal information may also be stored in hard copy documents
Staff will deal with personal information in accordance with this policy and will take steps to keep it secure. Access to your personal information will be limited to staff who need to access it for carrying out our services and functions, as described under the How do we use your personal information? section.
If you have a complaint or concern regarding how we have handled your information, please contact the Privacy Officer in writing (contact details are at the end of the policy). Please provide details of your complaint or concern.
Our representative will contact you within a reasonable time after receipt of your complaint. We will discuss your concerns and outline options regarding how they may be resolved. We will aim to ensure that your complaint is resolved in a timely and appropriate manner.
If you are not satisfied with how we have handled your complaint, you can contact the Office of the Australian Information Commissioner. See www.oaic.gov.au.
Our website may contain links to other websites operated by third parties. We are not responsible for the privacy policies or the content of third-party websites.
IP addresses, cookies and web beacons
We may collect information when you interact with us online. This could be via our websites or through emails or other forms of online communication. We may collect your information using web server logs, IP addresses, cookies and web beacons.
Web server logs/IP addresses
We may collect web server logs and IP addresses (the unique address of your device) to conduct system administration and report aggregate information to affiliates, business partners and/or vendors to conduct site analysis and website performance reviews.
Some of our webpages or emails may use a web beacon (also known as an action tag or clear GIF technology). Web beacons help analyse the effectiveness of websites by measuring, for example, the number of visitors to a site or how many visitors clicked on key elements of a site.
We may also collect information from your browser or device when you visit our websites, including
Please address all correspondence to:
Balnce Health Pty Ltd
Attn: Privacy Officer
PO BOX 21
BALACLAVA 3183 VIC